We want you to sleep well on your Castlery mattress, as listed in Appendix A ("Mattress"), so every Ayrie mattress purchase comes with a 100-Night Sleep Easy Guarantee starting from the date of delivery. 

To get the most out of your mattress trial period, we recommend sleeping on it for at least 30 nights before deciding whether it is suitable for you. 

If, after trying it, the mattress is not the right fit, you may request a single return/refund or exchange within the trial period by contacting us at help.au@castlery.mom. 

The Castlery 100-Night Sleep Easy Guarantee applies to one (1) mattress per order and per delivery address only. 

What is not covered under the Castlery 100-Night Sleep Easy Guarantee 

The Castlery 100-Night Sleep Easy Guarantee does not apply to: 

• Returns requested by anyone other than the original purchaser. 

• Returns from an address that differs from the original billing or shipping address. 

• Mattresses shipped to an address outside Australia. 

• Mattresses that were not purchased directly from the official Castlery website or Castlery retail stores (for items bought via authorised retailers or marketplaces, such as Shopee, their respective returns policies will apply). 

All returned mattresses are either donated to local organisations/charities or responsibly recycled. Castlery does not resell used mattresses. 

Manufacturing defects discovered during the Castlery 100-Night Sleep Easy Guarantee are handled under our mattress warranty, and a replacement mattress is provided pursuant to a valid warranty claim. Please note that the 100-Night Sleep Easy Guarantee period continues to run from the original delivery date, not from the date the replacement is delivered. 

Mattress returns policy under the Castlery 100-Night Sleep Easy Guarantee 

We provide complimentary pickup from the original delivery address for eligible returns. Where carry-up service is required (for example, walkup apartments), extra charges may apply. 

Mattress returns procedure 

• Confirm that your mattress meets the eligibility conditions set out in this policy. 

• Email your return request to help.au@castlery.mom with your order number and contact details. 

• Our team will respond within 3 working days to coordinate a pickup date and time. 

• At pickup, our logistics team will inspect the mattress. You will be asked to sign off on the return. If the mattress does not satisfy the return criteria, the team may decline the return on site. 

• Once your return is accepted, we will process your refund within 3 working days. Refunds will be made to your original payment method within 14 days. Castlery may, at its discretion, change the method of refund. 

Castlery reserves the right to decline any return request that does not comply with this policy. 

Mattress refund policy under the Castlery 100-Night Sleep Easy Guarantee 

Eligible returns are refunded at 100% of the Mattress purchase price, unless any applicable carry-up charges. 

Gifts with Purchase ("GWP") are nonrefundable. Where a GWP item was included in your order, the prevailing retail price of that gift (for example, a pillow valued at $169) will be deducted from your refund if the gift is not also returned in acceptable condition (or if the terms require you to forfeit it). 

Any discount code or promotion applied to the original purchase will not be refunded or reinstated. 

Any mattress that has mould, dirt, stains, smells, or bed bug infestations is no longer eligible for a mattress return or refund. 

Mattress exchange policy under the Castlery 100-Night Sleep Easy Guarantee 

Our goal is for you to find a Castlery Mattress that matches your comfort and support preferences. If you feel a different model would be more suitable, you may request an exchange during the Castlery 100-Night Sleep Easy Guarantee period, subject to the following: 

• The replacement Mattress will not be eligible for further exchange or refund under the 100-Night Sleep Easy Guarantee. 

• If the replacement Mattress has a higher price, you will need to pay the difference in price before the exchange is confirmed. 

• Any mattress that has mould, dirt, stains, smells, or bed bug infestations is no longer eligible for a mattress exchange. 

• Castlery reserves the right to decline exchange requests that do not meet this policy. 

Mattress cancellation policy 

You may cancel your order free of charge any time before delivery is scheduled. If you cancel and place a new order, the new order will follow the then-applicable delivery lead time. 

If you require further assistance or clarification on this policy, please contact us at help.au@castlery.mom. 

Appendix A — Eligible Mattress Models (Australia) 

For the purposes of this policy, any mention of “mattress” refers to one of the following Castlery mattress models available in the Australia: 

• Ayrie Full Size Mattress (AU Ver) 

• Ayrie Queen Size Mattress (AU Ver) 

• Ayrie Plush Queen Size Mattress (AU Ver) 

• Ayrie King Size Mattress (AU Ver) 

• Ayrie Plush King Size Mattress (AU Ver)